Cancellation & Rescheduling Policy
 

At Northwell Cleaning, we understand that plans can change. We kindly ask for at least 24 hours' notice for cancellations or appointment changes so we can accommodate our customers and respect our cleaning team's schedules.
 

Cancellations & Rescheduling
 

• 24 or more hours' notice: Cancellations and rescheduling are free of charge.

• Less than 24 hours' notice: A $40 late cancellation or rescheduling fee may apply.

• Missed appointments or no access: If our cleaning team arrives and cannot access the property or complete the scheduled service due to circumstances within the customer's control, a fee of up to $50 may apply, subject to applicable law and the agreed booking terms.
   

How to Make Changes
 

Please contact Crisp & Co Cleaning as soon as possible if you need to cancel or reschedule. Appointment changes are subject to availability.

Unexpected Circumstances

We understand that emergencies happen. Please contact us if an unexpected situation affects your appointment. We may waive applicable fees at our discretion.

Our Commitment to You

If Northwell Cleaning needs to cancel your appointment and cannot arrange a suitable replacement time, you will be offered a rescheduled appointment or a refund for any service not provided.

By booking a cleaning service, you acknowledge that you have reviewed and agreed to this policy.